Privacy & Cookie Policy | Fleur Snow

I take your data protection very seriously and only gather the information I need to give you the best possible service, as well as the best experience on my website. I DO NOT give any data to third parties for marketing purposes. I do not sell data. I do not share data unless compelled to do so by law.

Who I am

I am Fleur Snow, opera and theatre director. You can contact me by using the website contact form. My website address is fleursnow.co.uk.

What personal data I collect and why I collect it

I collect the personal information you give me when you complete my online contact form. This includes name, email address, phone number & your query. I collect this information to enable me to contact you to respond to your query. The lawful basis for processing this data is ‘consent’: You have given me clear consent to process your personal data for the specific purpose of submitting a query via my website form.

Should you contact me by phone or other contact method, with an enquiry, the same lawful basis of ‘consent’ applies. You have given me clear consent to process your personal data for the specific purpose of responding to your query.

I also use the lawful basis of ‘legitimate interest’. I collect your data in order to supply you with information or services you have requested.

What technical data I collect and why I collect it

In order to keep our website well optimised for users, I collect technical data. This may include third party plugins collecting technical data in order to keep their services running optimally. I use Google Analytics in order to optimise user experience on my website. This can include technical data such as the pages you visit, time spent on each page, your general location, browser, etc. Google has its own GDPR information which you can view on Google’s website. My Google Analytics data is stored (on Google Analytics) indefinitely. You can choose not to be tracked by changing your browser settings, for example, going ‘incognito’ or ‘private’, or amending your Cookie settings. Please see the Cookies section below for information about Cookies.

How I store your data & how long I store your data

Your data may be stored on my email account and computer system. The data that is kept is used to enable me to provide the services you have requested. Emails are deleted should they not need further attention.

Technical data and website analytical data is kept on Google Analytics and is kept indefinitely.

Who I share your data with

There is very limited access to your data. I, Fleur Snow, am the only person who has full access to your data and control who sees it. Only the necessary data is passed on to essential parties such as persons involved with the production. I do not share your data with any third parties for marketing purposes.
My accountant has access to the information which is necessary for them to prepare our accounts. They are subject to a duty of confidentiality. Our website developers are With Hindsite Ltd. They have potential access to website form content. You can see their Privacy Policy here. Our website is hosted with siteground.com. You can see their Privacy Policy here.

What rights you have over your data

Under the GDPR your rights are as follows:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • the right to withdraw consent

To summarise, you can contact me, Fleur Snow, to see what personal data I store about you and how I use it and store it. You can request for any of your details to be changed or removed. If you would like to implement any of the rights above, please contact me. You can read more about your rights in detail here.

You can request to receive a copy of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.

Additional information

This website is SSL secure (https).

Cookies


To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Contact information

You can contact me, Fleur Snow, by using the website contact form.

What data breach procedures I have in place

Should I ever be made aware of a data breach, I will inform all affected customers. I will also inform the ICO (Information Commissioner’s Office) within the specified 72 hours, if it is likely that there will be a risk to people’s rights and freedoms, for example, if personal data has been stolen or passed on to an unauthorised party.